Terms and Conditions

1. Introduction

Welcome to Piktiz. These Terms and Conditions govern your use of the Piktiz platform and services available at www.piktiz.com and any associated applications or tools.

By accessing or using our platform, you agree to be bound by these Terms and Conditions. Please read them carefully before using our services.

2. The Piktiz Group

Piktiz operates as a group of affiliated entities across multiple markets. The Piktiz Group is composed of the following legal entities:

• Piktiz Brasil Ltda. — registered in Brazil, operating under Brazilian law, responsible for commercial operations in the Brazilian market.
• Piktiz Mexico S.A. de C.V. — registered in Mexico, operating under Mexican law, responsible for commercial operations in the Mexican market.
• Piktiz France SAS — registered in France, operating under French law, responsible for commercial operations in the French market and the European region.

All three entities are part of the same corporate group and share common operational standards, quality guidelines, and the Piktiz brand. However, each entity operates as a legally distinct and separate company within its respective jurisdiction.

3. Your Contracting Entity

The entity you enter into a contract with depends on the country in which you are based or where the services are delivered. Specifically:

• If you are located in Brazil or receive services in Brazil, your contract is with Piktiz Brasil Ltda.
• If you are located in Mexico or receive services in Mexico, your contract is with Piktiz Mexico S.A. de C.V.
• If you are located in France or another country within Europe, your contract is with Piktiz France SAS.

All customer relationships, invoicing, billing, support, and dispute resolution are managed exclusively by the Piktiz entity corresponding to your country of contract. Cross-entity commercial relationships are governed by separate inter-company agreements and do not affect your rights or obligations as a client.

If you are uncertain about which entity you are contracting with, please contact us at legal@piktiz.com and we will clarify your relationship before any engagement begins.

4. Services

Piktiz provides professional on-demand photography and visual content production services for brands and businesses. Services may include, but are not limited to:

• On-location and studio photography sessions
• Post-production, editing, and AI-enhanced image processing
• Creative direction and production management
• Access to a curated network of professional photographers
• Digital delivery of visual assets

The specific scope, deliverables, timelines, and pricing for services are defined in the commercial agreement or Statement of Work (SOW) signed between you and the applicable Piktiz entity.

5. Platform Use and Access

Access to the Piktiz platform is granted solely for the purpose of using our services as described in your agreement. You agree not to:

• Share access credentials with unauthorized third parties
• Reproduce, copy, or redistribute Piktiz platform features or proprietary methodologies
• Use the platform for any unlawful, fraudulent, or harmful purpose
• Attempt to reverse-engineer, scrape, or disrupt the platform in any way

Piktiz reserves the right to suspend or terminate access in the event of any violation of these Terms.

6. Intellectual Property

Upon full payment of the agreed fees, intellectual property rights over the final delivered visual assets are transferred to the client, unless otherwise specified in the applicable agreement.

Piktiz retains the right to use non-confidential project assets in its portfolio, case studies, or marketing materials, unless the client expressly requests confidentiality in writing at the time of engagement.

All Piktiz trademarks, logos, platform design, methodologies, and proprietary tools remain the exclusive property of the Piktiz Group.

7. Payment Terms

Payment terms are defined in the commercial agreement with your local Piktiz entity. General payment conditions include:

• Invoices are issued in the local currency of the contracting entity (BRL, MXN, or EUR as applicable)
• Payment is due within the number of days specified in the invoice or commercial agreement
• Late payments may be subject to interest charges in accordance with the applicable local law
• Disputed invoices must be raised in writing within 15 days of receipt

Piktiz entities each manage their own invoicing and collections independently. Payments made to one Piktiz entity do not settle obligations with another.

8. Confidentiality

Both parties agree to maintain the confidentiality of any proprietary or sensitive information disclosed during the course of the engagement. This obligation survives the termination of the agreement for a period of three (3) years.

Confidential information does not include information that is publicly available, independently developed by either party, or required to be disclosed by law or regulatory authority.

9. Limitation of Liability

To the maximum extent permitted by applicable law, Piktiz shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising out of or related to the use of our services.

Piktiz's total cumulative liability to you for any claims arising from a specific project or engagement shall not exceed the total fees paid by you for that specific project.

10. Data Protection and Privacy

Piktiz processes personal data in accordance with the applicable data protection legislation in each market:

• In Brazil: the Lei Geral de Proteção de Dados (LGPD)
• In Mexico: the Ley Federal de Protección de Datos Personales en Posesión de los Particulares (LFPDPPP)
• In France and Europe: the General Data Protection Regulation (GDPR)

For details on how we collect, use, and protect your personal data, please refer to our Privacy Policy.

11. Governing Law and Dispute Resolution

These Terms and Conditions, and any dispute arising from them, shall be governed by and construed in accordance with the laws of the jurisdiction of the Piktiz entity you have contracted with:

• Brazil: Laws of the Federative Republic of Brazil, with jurisdiction in the courts of São Paulo, SP.
• Mexico: Laws of Mexico, with jurisdiction in the courts of Mexico City.
• France: Laws of France, with jurisdiction in the competent courts of Paris.

In the event of a dispute, the parties agree to first attempt resolution through good-faith negotiation. If unresolved within 30 days, the dispute shall be referred to the competent courts as indicated above.

12. Amendments to These Terms

Piktiz reserves the right to update or modify these Terms and Conditions at any time. Any material changes will be communicated to you via email or through a notice on our platform. Continued use of our services after notification of changes constitutes your acceptance of the updated Terms.

13. Contact Information

For any questions regarding these Terms and Conditions, or to identify your contracting entity, please contact us:

These Terms and Conditions apply to all Piktiz Group entities. Your rights and obligations are governed by your local contracting entity.